Privacy Policy

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Reservation or event inquiry details

• Messages submitted through contact forms

• Information provided when signing up for promotions or newsletters

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of visits

• Referring website addresses

• General location information

This information helps us improve our website and customer experience.

 

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and customer service requests

• Process reservations, catering requests, or event inquiries

• Send updates, promotions, or newsletters if you opt in

• Improve website functionality and performance

• Analyze website usage trends

• Maintain website security and prevent fraud

• Comply with legal obligations

 

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences

• Improve website performance

• Analyze visitor traffic

• Support website functionality

You may disable cookies through your browser settings, although some website features may not function properly.

 

4. Third-Party Services

We may use trusted third-party service providers to assist with:

• Website hosting

• Analytics services

• Email marketing

• Online ordering

• Reservation systems

• Payment processing

These providers may have access to information necessary to perform their services but are not permitted to use it for unrelated purposes.

We encourage you to review the privacy policies of any third-party services linked to or integrated with our website.

5. Online Ordering and Payments

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If online ordering is offered through our website or a third-party provider, payment information is processed securely by the payment processor and is not stored by Grampa's Catfish House unless specifically stated.

We do not collect or store full credit card information on our servers.

 

6. Marketing Communications

If you choose to receive promotional emails or text messages, we may use your contact information to send:

• Special offers

• Restaurant updates

• Event announcements

• Seasonal promotions

You may unsubscribe from marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

 

7. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information when:

• Required by law or legal process

• Necessary to protect our rights, property, or safety

• Working with service providers who assist in operating our business

• Completing transactions requested by you

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

9. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to remove that information.

 

10. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

• Restrict certain uses of your information

To exercise these rights, please contact us using the information below.

 

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality.

Any changes will be posted on this page with an updated Effective Date.

 

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Grampa's Catfish House
7311 N Hills Blvd, Suite 21
North Little Rock, AR 72116
Phone: (501) 904-5355
Email: info@grampascatfish.com